Returns & Refunds

Last updated: November 13, 2026

We want you to be happy with your purchase. Please read this policy before you order, especially the rules for firearms.

Firearms: Inspect Before You Complete the Transfer

All firearm sales are final once the FFL transfer is complete. After a firearm has been transferred to you, it is considered used, even if it has never been fired, and we cannot accept it for return, exchange, or refund for any reason.

When your firearm arrives at your dealer, inspect it carefully with them before you fill out ATF Form 4473. Check the following:

  • It is the exact make, model, caliber, and finish you ordered.
  • It has no shipping damage or visible defects.
  • All included items are there, such as magazines, the case, the manual, and any accessories.

If anything is wrong, do not complete the transfer. Contact us right away at 678-720-5123 or sales@gunpro.com with your order number and photos. We will arrange for your dealer to return the firearm to us at our expense, then send you a replacement (if one is available) or a full refund.

If you discover a defect after the transfer, the manufacturer’s warranty applies. Contact the manufacturer directly for repair or replacement. Shipping to the manufacturer avoids the extra dealer fees of shipping back through an FFL, and we will gladly help you find the right warranty contact.

Firearms You Decide Not to Accept

If you change your mind before the transfer, or if the transfer cannot be completed (for example, your dealer refuses the shipment, your background check is denied, or the firearm cannot legally be transferred to you), the firearm must be returned to us by the dealer. In those cases:

  • A 15% restocking fee applies.
  • The original shipping charge and the cost of return shipping are deducted from your refund.
  • FFL transfer fees are paid to your dealer and are not refunded by GunPro.

Other Items: 30-Day Returns

Most non-firearm items, such as optics, parts, and accessories, can be returned within 30 days of delivery if they are:

  • new, unused, and not installed, mounted, or modified; and
  • in their original, undamaged manufacturer packaging with all parts, manuals, and accessories.

Items That Cannot Be Returned

  • Any firearm after the FFL transfer has been completed
  • Ammunition and reloading components, including powder, primers, bullets, and brass (for safety and shipping-regulation reasons)
  • Serialized items, frames, and receivers after transfer, and any NFA item once its ATF paperwork has begun
  • Items that have been installed, mounted, fired, used, altered, or customized
  • Items missing their original packaging or parts, or returned in packaging with shipping labels attached to it
  • Opened or worn apparel and personal protective gear
  • Gift cards
  • Any item that cannot legally be returned or shipped back

How to Start a Return

  1. Contact us within the return window at sales@gunpro.com or 678-720-5123. Include your order number and the reason for the return.
  2. We will email you a Return Merchandise Authorization (RMA) number and return instructions. Many items return to the distributor warehouse that shipped them, so please use only the address we provide.
  3. Pack the item in its original packaging inside a sturdy shipping box, with the RMA number on the outside, and ship it with tracking.

Returns sent without an RMA number, or sent to the wrong address, may be refused or delayed.

Restocking Fee and Shipping Costs

  • Our error or a defect (wrong item, damaged in shipping, or defective on arrival): no restocking fee. We pay return shipping and refund your original shipping.
  • Change of mind or ordered in error: a 15% restocking fee (minimum $15) applies. You pay return shipping, and the original shipping charge is not refunded.
  • Items returned used, incomplete, or not in resalable condition may be refused, or may be refunded only in part after inspection.

Damaged, Missing, or Wrong Items

For non-firearm items, inspect your package when it arrives, and tell us within 3 days of delivery about any shipping damage, missing items, or wrong items. Please include photos of the item and the box, and keep all packaging until the claim is resolved. For firearms, report any problem before you complete the transfer, as described above.

Refunds

We inspect returns when they arrive. Approved refunds go to your original payment method, through Authorize.net, within 5 business days after we receive and inspect the return. Your bank may take another 5 to 10 business days to post the credit. Refunds cover the item price and any sales tax charged on it, minus any fees described above.

Manufacturer Warranties

Many products carry a manufacturer’s warranty that lasts much longer than our return window. For problems that appear after the return window, or after a firearm transfer, contact the manufacturer. We are glad to help.

Contact Us

GunPro Armory (GunPro.com)
Suwanee, GA 30024
Email: sales@gunpro.com
Phone: 678-720-5123
Customer service hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time

GunPro Armory is an online-only retailer. We do not have a retail storefront, and we do not offer local pickup.